LAST UPDATED: 13th July 2020

Please read all of the following information carefully.

By using Our Site and/or registering with us, you are agreeing to the terms of this Policy.

Everything TEFL Ltd (“We”) are committed to protecting and respecting your privacy. Everything TEFL Ltd takes the security of and our legal responsibilities around your personal data seriously. This statement explains relevant information about our processing of your personal data collected via this website (“Website” or “Site”).

We aim to always respect your data protection rights in compliance with the latest Data Protection Laws, including the GDPR.

Who we are

This Website is owned and operated by Everything TEFL Ltd, (we) a limited company registered in the Republic of Ireland having our registered office at 28 – 32 Pembroke Street, Dublin 2, Republic of Ireland.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Our Data Protection Officer (DPO) is Rhyan O’Sullivan. The DPO can be contacted by email rhyan@theteflacademy.com

This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation, the data controller is Everything TEFL Ltd.

Contact Details

Everything TEFL Ltd collects and processes personal information for a variety of reasons. If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us using the following details:

By post:
Information Governance & Risk Management Team
Everything TEFL Ltd
28 – 32 Pembroke Street,
Dublin 2,
Republic of Ireland

Telephone: +353 (1) 554 6227

Email: hello@theteflacademy.com

International transfers

Everything TEFL Ltd shares personal information within the wider Everything TEFL Ltd group of entities situated both within and outside the EU. We do this under a data sharing agreement that includes the appropriate EU model international data transfer clauses to make sure your personal information is protected, no matter which entity in the Everything TEFL Ltd group holds that information.

Where Everything TEFL Ltd makes transfers of personal information outside the Everything TEFL Ltd Group to another organisation we rely on the use of the EU model international data transfer clauses where the country the organisation is situated in is not listed as ‘adequate’ by the European Commission.

Collection and Use of your data

Some data will be collected automatically by Our Site, other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data: Name, address, bank details and so forth.

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.

We use your data to provide the best possible services to you. This includes:

In some cases, such as during an investigation or appeal, we may use public data such as social media accounts or review sites in order to ensure accuracy and fairness.

In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the services We can provide you without your consent for Us to be able to use such data.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

We collect and use personal information to offer people information, products and services. This policy will apply in all locations where we operate to all forms of information and to all systems used to collect, store, process or transfer information.

Everything TEFL Ltd is committed to:

We will provide adequate and appropriate resources to implement this policy and will ensure it is communicated and understood.

Recipients

We also use other organisations to process your personal information in order to carry out services on our behalf. We use them to:

Where we use another organisation, we make sure that your personal information is protected and remains in our control.

We also, in certain situations, share personal information to government bodies and law enforcement bodies. Where we do share personal information with these types of organisations we’ll make sure it’s protected, as far as it is reasonably possible.

Marketing

We’ll use your personal information to send you direct marketing and to better identify products and services that interest you. We do that if you’re one of our customers or if you’ve been in touch with us another way (such as registering to attend an Everything TEFL Ltd event).

This means we’ll:

We use the following for marketing and to identify the products and services you’re interested in.

We’ll send you information (about the products and services we provide) by phone, post, email, text message, online banner advertising. We also use the information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you.  We do this because we have a legitimate business interest in keeping you up to date with our products and services. We also check that you are happy for us to send you marketing messages before we do so. In each message we send, you also have the option to opt out.

We’ll only market other organisations’ products and services if you have said it is OK for us to do so.

You can ask us to stop sending you marketing information or withdraw your permission at any time.

Retention

Everything TEFL Ltd retains personal information in line with our corporate retention requirements.  Your data will be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). However, in some circumstances, part or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements. If We intend at any time to transfer any of your data outside the EEA, We will always obtain your consent beforehand.

Right to access personal information

Under the law any individual has a right to ask for a copy of the personal information held about them. This means that you can ask for the information that the Everything TEFL Ltd holds about you. This is known as the right of ‘subject access’.

When making a request you will need to give us:

We may need to ask you to provide:

We will not start looking for your information until we receive all of the above. In order to submit your request, or for help making a request, please contact us.

Rights concerning the processing of your personal information

Right to restrict processing of personal information

In some situations, you have the right to require us to restrict the processing of your personal information. We may restrict your personal information by temporarily moving the information to another processing system, making the information unavailable to users, or temporarily removing published information from a website. We may also use technical methods to ensure the personal information is not subject to further processing and cannot be changed. When we have restricted processing of personal information, this will be clearly indicated on our systems.

You can require us to restrict processing in the following circumstances:

  1. You are concerned that the information we hold about you is inaccurate. You can ask us to restrict the information until we are able to determine whether the information is accurate or inaccurate.
  2. We are processing your personal data unlawfully and you do not want us to delete the information but restrict it instead.
  3. We no longer need the information for the purposes for which we collected it, but they are needed by you for the establishment, exercise or defence of legal claims.
  4. You have objected to the processing (see below), and we need to decide whether the legitimate grounds we have to process the information override your legitimate interests.

Processing you think is unlawful

If you tell us that you think we are processing your personal information unlawfully, but you do not want the information to be erased, you have the right to require us to restrict the processing of that information.

We will ask you for an explanation about why you think the processing is unlawful, and may also ask that you provide evidence to support this view.

Processing of personal information you think is inaccurate

You can tell us if you think the personal information we are processing about you is factually inaccurate. You can require us to restrict how we use your personal information until we can verify the accuracy of the information. We will ask you for an explanation about why you think the information is inaccurate, and may also ask that you provide some supporting evidence of the alleged inaccuracy.

If we find that personal information we are processing about you is inaccurate, we will take appropriate steps to correct the information.

Personal information no longer needed by Everything TEFL Ltd, but needed by you in connection with a legal claim

In most circumstances, we will securely delete or dispose of personal information when we no longer need it for our legitimate business purposes. Our approach to retention is outlined in our corporate retention schedules.

However, if personal information we no longer need would assist you in establishing, exercising or defending a legal claim, you can require us to keep the information for as long as necessary. We may ask you to provide an explanation and any available supporting evidence that a legal claim is on-going or contemplated.

Right to erasure of personal data (“the right to be forgotten”)

In the following circumstances, you have the right to require that Everything TEFL Ltd securely deletes or destroys your personal information:

If you think any of the above situations apply, we may ask you for an explanation and further information to verify this.

Right to object to processing

You have the right to object to the Everything TEFL Ltd processing your personal data in the following circumstances:

Personal information used for direct marketing

If we are using your personal information to send you direct marketing, you have the right to object at any time. If you exercise this right, we will stop processing your personal information for direct marketing purposes. However, we may keep your information on a “suppression list” to ensure your information is not added to any marketing lists at some point in the future.

Automated decision making and profiling

‘Profiling’ is automated use of personal data held on computer to analyse or predict things which have a legal effect, or other similarly significant effect, on the individual. Examples would include economic situation, health, personal preferences or interests and location. You have the right not to be subject to a solely automated decision (that is, a decision made electronically, with no human intervention), and this may include profiling (although there is no general right to object to profiling). If you are concerned the Everything TEFL Ltd has made a solely automated decision about you, you can object.

Please note, Everything TEFL Ltd is allowed to carry out automated decisions with no human intervention where you have given your explicit consent to this processing (although you have the right to withdraw your consent).

We are also permitted to make automated decisions with no human intervention in the following circumstances:

However, you still have a general right to object in both of the above circumstances, providing reasons why you think the processing is having a negative effect on you. If you do object, we will carefully consider your reasons, and decide whether to review the decision making process in your specific case.

Right to data portability

If you have provided your information to Everything TEFL Ltd, you have the right to request and receive a copy of that information in a structured, commonly-used and machine-readable format.

You also have the right to ask us to send the information we hold about you to another organisation.

There are some situations in which the right to data portability does not apply. For further information, please contact Us.

Exercising your rights concerning the processing of your personal information

If you wish to exercise any of the above rights concerning the way in which we process your personal information, please contact:

By post:
Risk Management Team
Everything TEFL Ltd
28 – 32 Pembroke Street,
Dublin 2,
Republic of Ireland

Telephone: +353 (1) 554 6227

Email: tish@theteflacademy.com

Your right to complain to a national data protection regulator (data protection supervisory authority)

If you think we have processed your personal information unfairly or unlawfully, or we have not complied with your rights under GDPR, you have the right to complain to a national data protection regulator.

Complaints about how we process your personal information can be considered by the data protection regulator.

Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.