An A – Z of the English Language
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Not to be confused with The A-Z of English Language Teaching by Scott Thornbury, we thought we’d put together an A – Z of the English language. If you’ve done a TEFL course you probably know most of what you need to know about teaching English as a Foreign Language but there’s always room for a bit of improvement when it comes to grammar, isn’t there?
Check out our A – Z of the English language to see just how much you actually know about English.
A is for Agreement
Agreement refers to the correspondence between a verb and its subject in person in number. It is the difference between I are happy (X) and They was going to the shops (X), and I am happy (✓) and They were going to the shops (✓).
Read more: Effective Error Correction
B is for Binomial
Binomials are phrases which consist of pairs of words which are joined by and or or. The order of the words is usually fixed and knowledge of these binomial expressions will help learners sound more natural. Examples are by and large, sick and tired, and more or less.
C is for Collocation
Collocations are words which are commonly found together in English. There are various different collocations, such as adjective-noun, adverb-adjective, noun-noun, noun-verb, verb-noun, verb-prepositional phrase, and verb-adverb collocations. There are no rules governing collocations so students need to be exposed to them as much as possible in order to learn them. Examples of collocations are deep sleep, heavy snow, strong coffee.
Read more: How to Teach Collocations
D is for Determiner
Determiners are words that introduce nouns. In English they always come before the noun, and before any adjectives that come before the noun. The most common determiners in English are the definite article the and the indefinite articles a and an. Demonstrative pronouns, quantifiers and possessives are also determiners.
E is for Ellipsis
Ellipsis is when you leave out a word or words from a sentence because they would be repeated. For example: I’m studying English, [I’m] not [studying] French. Ellipsis also refers to the three little dots (…) used in writing to show that something has been left out or to designate a pause.
F is for False Friends
False friends are two words in different languages which look the same but have different meaning. Because they have similar spelling and/or pronunciation, language learners often mistakenly believe them to be related. For example, in Spanish, the word for pregnant is embarazada. This could lead a Spanish learner of English to claim they are embarrassed when they are, in fact, pregnant, or – perhaps more problematic – an English learner of Spanish to claim they are pregnant, when in fact they mean embarrassed.
G is for Gerund
A gerund is a verb form which functions as a noun. In English this verb form takes the –ing, such as in the sentence Smoking is prohibited.
H is for Homonym
There are two types of homonyms: homographs and homophones. Homophones are two words that have different spelling and meanings but the same pronunciation; for example, She read that book yesterday and The book is red. Homographs are two words which have the same spelling but different meanings and pronunciation; for example, Lead the way and The rod was made out of lead. Yes, it’s confusing, but it’s easier to get your head around it when you remember that phone means sound and graph means written.
I is for Inversion
Inversion is when we put the verb in front of the subject. This happens in questions. However, we can also use it with a negative adverb or adverb phrase as a literary device to add emphasis. For example, we can change the sentence I had never seen such a beautiful dress! to Never had I seen such a beautiful dress!. Common adverbs and adverb phrases we use inversion with are hardly, seldom, not only…but, no sooner, and only later.
J is for Jargon
Jargon is the term we use for words which are very specialized. When people in a certain profession use jargon it is difficult for people not familiar with the field to understand. You have probably come across legal jargon if you have read a contract, or medical jargon if you’re a fan of Grey’s Anatomy.
K is for Kollective Noun
Okay, so it’s actually collective noun but we struggled with k. Anyway, a collective noun is a noun which is used to describe a group of nouns – people, animals or things. Common collective nouns are a swarm of bees, a crowd of people and a choir of singers. More interesting collective nouns are a loveliness of ladybirds, an embarrassment of parents and a crash of rhinoceroses.
L is for Lexicon
A lexicon is all the vocabulary of a person or language. A dictionary, then, is a list of the lexicon of a language.
M is for Modal Verbs
Modal verbs are types of verbs that are used to show modality – likelihood, possibility, ability, permission, obligation and advice. Examples of modal verbs are can, should, must, have to and might.
N is for Nouns
Nouns are possibly the most known word category. Nouns are words used to denote objects or things. There are many different types of nouns, such as common nouns, proper nouns, abstract nouns, concrete nouns and countable and uncountable nouns.
O is for Onomatopoeia
Onomatopoeia are words which are the sound they make – for example splash, cuckoo, gurgle and bang.
P is for Phrasal verb
Phrasal verbs are verbs which are made up of a verb and one or two particles. Sometimes the parts of the phrasal verb can be separated but other times they can’t. Phrasal verbs are usually figurative in meaning ie I look up to my father means I respect my father rather than I am literally looking up at my father who is standing on the roof. Phrasal verbs can be quite problematic for English language learners to grasp.
Read more: How to Teach Phrasal Verbs
Q is for Quantifier
Quantifiers are words which express the size of a noun, for example, many, much, a few.
R is for Reported speech
Reported speech is also known as indirect speech. We use reported speech when we want to tell someone what someone else said. In other words, we want to report the words of someone else. In reported speech we often need to change the tense of the direct speech, but if the words are still true the same tense can be used. We can use the usual said or told me to introduce reported speech but for more advanced levels we can teach our students to use reporting verbs such as argue, complain, deny, admit and promise.
S is for Superlative
We all know adjectives are words which describe nouns. When we need to compare two or more nouns we use comparative and superlative adjectives. Comparative adjectives end in –er or use more – for example, cheaper or more beautiful – and are used to compare two nouns. Superlative adjectives end in –est or use the most – for example cheapest, the most beautiful – and are used to compare three or more adjectives.
T is for Transitive verb
Transitive verbs are verbs which need an object. This is in contrast to intransitive verbs which do not need an object. For example, the verb bring cannot be used in a correct sentence without an object. The sentence Please bring to me does not make sense, while the sentence Please bring it to me does.
U is for Uncountable nouns
Nouns can be countable and uncountable. Countable nouns are nouns which can literally be counted, such as people or pens. Uncountable nouns, on the other hand, cannot be counted easily, such as water and sand. Uncountable nouns are often abstract nouns or substances. With uncountable nouns we use the quantifiers much, a little, little, a lot of and lots of.
V is for Vowel sounds
The English language has 44 sounds. Of those, in British English, 19 are vowel sounds. These are not to be confused with the vowels a, e, i, o and u. Vowel sounds can be long or short or dipthongs, which are two short vowels combined. To find out more about vowel sounds (and consonant sounds) have a look at the International Phonetic Alphabet.
W is for Word stress
Stress in English can refer to sentence stress and word stress. In English word stress can be used to denote different word categories. For example, the word import can be either a verb or a noun, depending on where the word stress is – IMport is a noun, while imPORT is a verb.
X is for auXiliary verb
Auxiliary verbs are helping words. In English, do, be and have are auxiliary verbs. Auxiliary verbs are used to show tense.
Y is for whY
…as in, why aren’t there any grammatical terms that start with Y?
Z is for Zero conditional
Conditional sentences are very common in English. Conditional sentences are sentences which express a condition and a result; they often make use of the word if. There are, in fact, five types of conditionals in English – the zero, first, second, third and mixed conditionals. Zero conditionals are used to express facts and statements which are always true. Zero conditionals utilize the present simple tense in both the conditional and the result clause; for example, If you boil water to 100 degrees, it boils.
And there you have it – an A – Z of the English language. Did you know all of them? Which of them do you still need to brush up on? Let us know!
Terms and Conditions
1. Our Contract with you
- These are the terms and conditions upon which The TEFL Academy will provide one of the following TEFL
courses to you (the “Terms”):
Name of course Description Combined Level 5 TEFL Course 20-hour face to face Classroom Teaching Practice TEFL Course combined with a 148-hour online TEFL and grammar course (Plus three free 30-hour online Top-Up Online Courses) Online Level 5 TEFL Course 168-hour Online Level 5 TEFL & grammar course (Plus three free 30-hour Top-Up Online Courses) Online Level 3 TEFL Course 120-hour Online Level 3 TEFL & grammar course (Plus three free 30-hour Top-Up Online Courses) Top-Up Courses 30-hour Online Teaching Young Learners, Teaching Business English and Teaching Online & 1:1 Courses 10hr Online Teaching Practice Course 10 hours of webinar teaching practice course (Learn about classroom management and Q&A with a TEFL expert)
- Details of the TEFL Courses can be found here.
- Please read these Terms carefully before you submit your order for enrolment in a TEFL Course to us. These Terms
tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do
if there is a problem and other important information. You must indicate your acceptance of these Terms before you
can submit your order for a course with The TEFL Academy.
- Our acceptance of your booking will take place when you receive a confirmation email from us to accept your order,
at which point a contract will come into existence between you and us.
- Once you have received an email acceptance of your order, these Terms will form the basis of the contract between
you, the student, and us The TEFL Academy, to the exclusion of all other terms and conditions. Any variations to
these Terms shall have no effect unless agreed in writing.
- All students studying the combined course option must print their confirmation email and bring it to the first day
of their course or have the confirmation email accessible on a smartphone.
2. Information about us
- We are Everything TEFL Limited (trading as The TEFL Academy) a company registered in Ireland with company
registration number 539397 and our registered office is at Pembroke House, 28/32 Pembroke Street, Dublin 2.
- You can contact us by telephoning our customer service team at +1 347 434 9694 or by emailing us at firstname.lastname@example.org.
- These Terms shall commence upon the date you receive a confirmation email from us to accept your order and
shall continue for the duration of the TEFL Course or until cancelled pursuant to these Terms.
- You will be obliged to comply with these Terms for the duration of the TEFL Course you are enrolled in unless
the course is cancelled early in accordance with these Terms. Any terms expressed to survive termination shall
so survive and shall be enforceable by us for a period of 6 years after termination.
- The duration of the TEFL Courses shall be as follows:
Name of course Duration Combined Level 5 TEFL Course 6 months Online Level 5 TEFL Course 6 months Online Level 3 TEFL Course 6 months 10hr Online Teaching Practice Course 10 hours Top-up courses 6 weeks
- If you need a course extension, this can be arranged at a fee. Please contact email@example.com or call +1 347 434 9694
for more details and information on how to apply for an extension.
- The fees for extensions are set out below.
Extension type Extension fee pre-expiry Extension fee post-expiry Level 3 & 5 TEFL Course 30 day extension $55 $70 Level 3 & 5 TEFL Course 90 day extension $80 $95 Top-up Course 30 day extension $30 n/a
- The prices for the TEFL Courses are as follows:
Name of course Price Combined Level 5 TEFL Course $ Online Level 5 TEFL Course $660 Online Level 3 TEFL Course $458 10hr Online Teaching Practice Course $160 Top-up courses $130
- The TEFL Academy reserves the right to change our course prices or other services on our website at any time
at our sole discretion, and such amended prices or services shall be kept up to date on our website and
available here. Our website shall also maintain up to date details of our special offers here.
- The fees for extensions or cancellations can be found at clauses 3.5, 6.2 and 7.
- For classroom-based courses. transport to and accommodation at the venue is not included in the price of the
combined TEFL course. Food and other related costs are not included in the combined TEFL course price.
- All payments can be made by credit or debit card through our payment processor WorldPay or through Paypal. The
TEFL Academy does not process any card payments directly on our server. The payment page on the website will
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- If the date for your chosen course is more than two weeks away, you have the option of paying a
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your booking. The remaining balance must be paid in full no longer than one week before the course date. All
balance payments are non-refundable. Access to the online course is provided on receipt of the full balance
6. Changing or Cancelling your course
- If for whatever reason you wish to change the date of your course, you must notify us of the change at least
seven days prior to the course date. Any changes requested will only be accepted for available dates within the
next three months from the original course date and must be at the same location. All changes are subject to
availability and only one change per booking will be accepted.
- Please note: Subject to clause 7, under no circumstances whatsoever will changes or cancellations be accepted
less than 7 days before the course date. Any student who wishes to change course or cancel within the 7 days of
the course date, for whatever reason, will forfeit their course fee.
7. Right of Withdrawal
- You shall have a period of 14 days from the day of the conclusion of the contract to withdraw from the
contract (cancelling your enrolment) for no reason, and without incurring any costs other than those provided
for in clause 6.2 where applicable.
- If you wish to exercise your right of withdrawal, you must inform The TEFL Academy of your decision to
withdraw from the contract within this 14 days by making a request in writing via our refund form (found here), or by making a statement in
writing setting out your decision to withdraw from the contract.
- The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the
contract. The TEFL Academy will reimburse you in respect of all payments received from you within 14 days of
withdrawal using the same means of payment as the you used for the initial transaction.
8. Course Cancellation by The TEFL Academy
- Where a course cannot take place due to trainer illness or other circumstances beyond our control, the course
may be cancelled by us. The TEFL Academy will endeavour to provide an alternative trainer but this is not always
possible. We will try and arrange an alternative date, but if any new arrangements are not suitable, a full
refund will be offered. In these circumstances we accept no liability for any loss or expenses incurred by you
including, without limitation, any travel, accommodation costs or loss of earnings.
- In the event that a classroom course cannot take place as a result of, or connected with, delay or
interruption to travel services, adverse weather conditions, civil disturbance, industrial action, strikes,
wars, floods, sickness, pandemics, epidemics or any other commonly accepted event of force majeure, The TEFL
Academy will endeavour to offer a classroom course at an alternative date or will seek to transfer your booking
to the online course or failing these options will transfer your booking to the reserves list (where you will be
placed on a list until you select an alternative suitable classroom date and can continue with the online
element of the course). A refund (including the difference in cost between different course options, if and
where applicable) will not be permitted in any of the above circumstances, unless the cancellation of the course
for these reasons occurs within 14 days from booking.
9. Access to Course and Materials
- The 6-month enrolment on the online course starts from the date that full payment for the course has been
received by The TEFL Academy.
- All assignments must be submitted no later than 2 weeks before the enrolment end date. Students who wish to
apply for an extension to the enrolment end date, may incur additional fees. An extension will run from the
previous enrolment end date or if you are paying the post expiry fee, from the date the full extension payment
is received by The TEFL Academy.
- Access to the online course materials will cease upon expiration of enrolment.
- All online courses require a computing device and stable internet connection. The full requirements can be
10. Assignments and Exams
- As part of some TEFL Courses you will be required to prepare and submit assignments. If you do not pass an
assignment you can resubmit an assignment in accordance with clause 10.2.
- You can submit each assignment up to three times. (i.e. after the first submission of an assignment, you may
re-submit the assignment a two further times up to a total of three submissions for one assignment).
- If you do not pass an assignment, you will not receive a grade, but you will be given feedback as to why you
have not passed and you shall be given the opportunity to re-submit your work up to a total of 3 submissions per
assignment in accordance with clause 10.2. You will not be able to resubmit an assignment which you have been
awarded a pass grade in.
- If you have a basis to believe your work has not been fairly assessed, you can request a re-mark via the tutor
support ticket platform. Due to the high number of students we cannot look at any assignment in advance of an
- You should submit your final assignment 2 weeks before your end date to allow time for marking and the
possible need for re-submission.
- Please be aware that if you have not completed all required assignments and allowed sufficient time for
marking before your end-date, you will need to apply for an extension.
- You are entitled to sit exams as many times as you need to in order to pass the exam. If you pass the exam you
cannot thereafter seek to resit the exam.
11. Failing the Course
- The TEFL Academy offers a guaranteed pass, or your money back guarantee. You can retake the exams as many times as needed in order to pass. If you fail to achieve a pass on any assignments after your third attempt we will provide you with a full refund. A full refund will not be provided in accordance with clauses 11.4 & 11.5.
- Native speakers of English will typically be above the minimum standard of English for this course.
- Non-native speakers should have an English level of C1 (Advanced), as a minimum to commence the course.
Students may test their English level here: https://learnenglish.britishcouncil.org/en/content.
- Students found not to have a C1 level of English will likely fail the course and not complete the
qualification. However, it is up to each prospective student to determine for themselves whether or not they
wish to commence a course even where they do not have a minimum of C1 level English. For the avoidance of any
doubt no refund will be provided for a student failing the course due to language ability.
- Any student who is removed from the course as a result of confirmed plagiarism (in accordance with
clause 11.6) will be removed immediately from the course without refund.
- Where an assignment marker finds evidence that indicates that plagiarism may have occurred within a submitted
assignment, this will be escalated to an Internal Quality Assurance Manager for investigation who will compare
the submitted assignment to the source it is believed to be plagiarised from. The Internal Quality Assurance
Manager will make an assessment as to whether they consider plagiarism to have occurred. In the event the
Internal Quality Assurance Manager decides that plagiarism has occurred, they will prepare and provide to you a
detailed report outlining the reasons for their decision along with a letter explaining your removal from the
course. Should you wish to dispute this decision, you can do so in accordance with The TEFL Academy’s Appeals
policy for students which can be found here.
- If you do not pass an assignment after submitting it up to three times in accordance with clause 10.2 you will
be deemed to have failed the course. Should you wish to dispute this decision, you can do so in accordance with
The TEFL Academy’s Appeals policy for students which can be found
here. If you fail the course due to not passing your assignments you will be provided with a full refund.
- The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under
statute or otherwise, for any loss, damage, costs, liabilities or additional expense arising from, or in
connection with, any delay or interruption to travel services, weather conditions, civil disturbance, industrial
action, strikes, wars, floods, sickness or other events of force majeure. Such losses or additional expenses are
your responsibility. Force majeure (for the purposes of this clause) means any unusual and/or unforeseeable
circumstances such as war or the threat of war, riots, terrorist activity, civil strife, pandemics, epidemics,
industrial disputes, natural or nuclear disaster, fire, flood or adverse weather conditions.
- The TEFL Academy accepts no responsibility, nor shall it have any liability whether in contract, tort, under
statute or otherwise, for death, bodily injury or illness caused to you or any other person included on the
booking, except where it arises from any negligent act or omission of The TEFL Academy.
- The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under
statute or otherwise, any technical or IT issues arising from or connected with the usage of the online courses
such as systems crashing.
- Our internship/volunteer opportunities and the jobs posted on our jobs board are provided by third parties.
Although we will endeavour to assist students, we accept no liability for the actions or conduct of any
- The TEFL Academy endeavours to ensure all assignments are marked promptly. However, there can be delays in
busier times or due to moderation requests from our accrediting body. The TEFL Academy accepts no responsibility
for any loss or other circumstances resulting or arising from such delays.
- The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under
statute or otherwise, for any loss or additional expense arising for students where they fail the course whether
such failure is alleged to be due to trainers allegedly lacking competency, for plagiarism or for any other
13. Complaints Handling Policy
- If you have any questions or complaints about the TEFL Course, please contact us. You can telephone our
customer service team at +1 347 434 9694 or write to us at firstname.lastname@example.org or The TEFL Academy, 28-32
Upper Pembroke Street, Dublin 2, D02 EK84, Ireland.
- If your complaint is not dealt to your satisfaction with you may make a complaint to the course accrediting
body. You can find the contact details for the accrediting body in the The TEFL Academy’s Appeals Policy which
can be found here.
- Our staff have the right not to be subjected to aggressive, abusive or offensive language or behaviour,
regardless of the circumstances. Examples of this behaviour include but are not limited to; threats of physical
violence; swearing; inappropriate cultural, racial or religious references; rudeness, including derogatory
remarks. The TEFL Academy practises a zero-tolerance policy in relation to such behaviour. All students are
required at all times to conduct themselves in an appropriate manner including in their dealings with other
students, staff and external organisations. Disruptive or antisocial behaviour could result in being asked to
leave the course.
- Any student who fails or is removed from the course by failing to meet the academic standards or through being
found guilty of plagiarism will be removed immediately from the course without refund.
15. Data Protection
- Any use which we make of your personal data which you may provide in using The TEFL Academy site will be in
Academy uses your personal information.
16. Governing Law
- This Agreement is governed by the laws of Ireland.
- Any claims made in connection with these Terms shall be subject to Irish law and all proceedings shall be
within the sole domain of the Irish courts.
17. Acceptance of these Terms
- By verbally agreeing on the telephone or having clicked ‘Enrol Now’ on the website you accept these Terms
including all payment obligations and you are acknowledging that placing an order creates an obligation to pay
for the services ordered and confirms that you have read, agreed to and accepted these terms. The person who
agrees to the enrolment agreement, does so on behalf of all the individuals included on it, so that all are
bound by the enrolment conditions.
LAST UPDATED: 27th August 2021
Please read all of the following information carefully.
By using our site and/or registering with us, you are agreeing to the terms of this Policy.
Everything TEFL Ltd (“we”) are committed to protecting and respecting your privacy.
Everything TEFL Ltd takes the security of and our legal responsibilities around your personal data seriously. This statement explains relevant information about our processing of your personal data collected via this website (“website” or “site”).
We aim to always respect your data protection rights in compliance with the latest Data Protection Laws, including the GDPR.
Who we are
- This website is owned and operated by Everything TEFL Ltd, (we) a limited company registered in the Republic of Ireland having our registered office at 28 – 32 Pembroke Street, Dublin 2, Republic of Ireland.
- This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
- Our Data Protection Officer (DPO) can be contacted by email at email@example.com
- This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
- For the purpose of the General Data Protection Regulation, the data controller is Everything TEFL Ltd.
- Everything TEFL Ltd collects and processes personal information for a variety of reasons. If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us using the following details:
Information Governance & Risk Management Team
Everything TEFL Ltd
28 – 32 Pembroke Street,
Republic of Ireland
Telephone: +353 (1) 554 6227
- Everything TEFL Ltd shares personal information within the wider Everything TEFL Ltd group of entities situated both within and outside the EU. We do this under a data-sharing agreement that includes the appropriate EU model international data transfer clauses to make sure your personal information is protected, no matter which entity in the Everything TEFL Ltd group holds that information.
- Where Everything TEFL Ltd makes transfers of personal information outside the Everything TEFL Ltd Group to another organisation we rely on the use of the EU model international data transfer clauses where the country the organisation is situated in is not listed as ‘adequate’ by the European Commission.
Collection and Use of your data
- Some data will be collected automatically by our site, other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 5, for example, when signing up for an account. depending upon your use of our site, we may collect some or all of the following data: Name, address, bank details and so forth.
- All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
- We use your data to provide the best possible services to you. This includes:
- Providing and managing your account;
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- Personalising and tailoring your experience on our site;
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- Personalising and tailoring our services for you;
- Responding to communications from you;
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- Market research;
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- Ensuring our investigations and appeals are handled accurately and fairly;
In some cases, such as during an investigation or appeal, we may use public data such as social media accounts or review sites in order to ensure accuracy and fairness.
- In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the services we can provide you without your consent, for us to be able to use such data.
- With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
- Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following bases applies:
- you have given consent to the processing of your personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which we are subject;
- processing is necessary to protect the vital interests of you or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or the exercise of official authority vested in the controller; and/or
- processing is necessary for the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
We collect and use personal information to offer people information, products and services. This policy will apply in all locations where we operate to all forms of information and to all systems used to collect, store, process or transfer information.
- Everything TEFL Ltd is committed to:
- performing privacy impact assessments to protect the privacy and rights of its customers and employees
- protecting the confidentiality, integrity and availability of the information it collects, stores, transfers and processes in accordance with law and international good practice, and meeting its legal requirements and contractual obligations
- explaining why it needs personal information, only asking for the personal information it needs and only sharing personal information within the Everything TEFL Ltd and with other organisations as necessary or where the person concerned has given their consent
- allowing people to request access to the personal information it holds on them and to complain if they believe their information has been mishandled
- not keep personal information for longer than necessary
- taking measures to protect the rights and freedoms of individuals whose personal information may be transferred to countries with differing data protection laws
- ensuring that actual or suspected breaches of information security are reported and investigated
- assessing and measuring the maturity of its information security controls annually
- applying these standards to its supply chain and delivery partners.
We will provide adequate and appropriate resources to implement this policy and will ensure it is communicated and understood.
- We also use other organisations to process your personal information in order to carry out services on our behalf. We use them to:
- Provide customer service, surveys and marketing
- Personalise our services
- Process payments
- Carry out fraud and other legal investigations
Where we use another organisation, we make sure that your personal information is protected and remains in our control.
- We also, in certain situations, share personal information with government bodies and law enforcement bodies. Where we do share personal information with these types of organisations we’ll make sure it’s protected, as far as it is reasonably possible.
We’ll use your personal information to send you direct marketing and to better identify products and services that interest you. We do that if you’re one of our customers or if you’ve been in touch with us another way (such as registering to attend an Everything TEFL Ltd event).
This means we’ll:
- create a profile about you to better understand you as a customer and tailor the communications we send you (including our marketing messages);
- tell you about other products and services you might be interested in;
- try to identify products and services you’re interested in; and
We use the following for marketing and to identify the products and services you’re interested in.
- Your contact details. This includes your name, gender, address, phone number, date of birth and email address.
- Information from cookies and tags placed on your connected devices.
- Information from other organisations such as aggregated demographic data and publicly available sources like the electoral roll and business directories.
- Details of the products and services you’ve bought and how you use them.
We’ll send you information (about the products and services we provide) by phone, post, email, text message, online banner advertising. We also use the information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you. We do this because we have a legitimate business interest in keeping you up to date with our products and services. We also check that you are happy for us to send you marketing messages before we do so. In each message we send, you also have the option to opt-out.
We’ll only market other organisations’ products and services if you have said it is OK for us to do so.
You can ask us to stop sending you marketing information or withdraw your permission at any time.
Everything TEFL Ltd retains personal information in line with our corporate retention requirements. Your data will be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). However, in some circumstances, part or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with, and the use of the EU-approved Model Contractual Arrangements. If we intend at any time to transfer any of your data outside the EEA, we will always obtain your consent beforehand.
Right to access personal information
- Under the law, any individual has a right to ask for a copy of the personal information held about them. This means that you can ask for the information that Everything TEFL Ltd holds about you. This is known as the right of ‘subject access’.
- When making a request you will need to give us:
- a request in writing (by post or by email)
- We may need to ask you to provide:
- proof of your identity
- proof of your home address
- any information that we reasonably need to locate the information you have requested (for example details of the Everything TEFL Ltd offices or staff that you have had contact with and when)
We will not start looking for your information until we receive all of the above. In order to submit your request, or for help making a request, please contact us.
Rights concerning the processing of your personal information
- Right to restrict processing of personal information
- In some situations, you have the right to require us to restrict the processing of your personal information. We may restrict your personal information by temporarily moving the information to another processing system, making the information unavailable to users, or temporarily removing published information from a website. We may also use technical methods to ensure the personal information is not subject to further processing and cannot be changed. When we have restricted processing of personal information, this will be clearly indicated on our systems.
- You can require us to restrict processing in the following circumstances:
- You are concerned that the information we hold about you is inaccurate. You can ask us to restrict the information until we can determine whether the information is accurate or inaccurate.
- We are processing your personal data unlawfully and you do not want us to delete the information but restrict it instead.
- We no longer need the information for the purposes for which we collected it, but they are needed by you for the establishment, exercise or defence of legal claims.
- You have objected to the processing (see below), and we need to decide whether the legitimate grounds we have to process the information override your legitimate interests.
Processing you think is unlawful
- If you tell us that you think we are processing your personal information unlawfully, but you do not want the information to be erased, you have the right to require us to restrict the processing of that information.
- We will ask you for an explanation about why you think the processing is unlawful, and may also ask that you provide evidence to support this view.
Processing of personal information you think is inaccurate
- You can tell us if you think the personal information we are processing about you is factually inaccurate. You can require us to restrict how we use your personal information until we can verify the accuracy of the information. We will ask you for an explanation about why you think the information is inaccurate, and may also ask that you provide some supporting evidence of the alleged inaccuracy.
- If we find that the personal information we are processing about you is inaccurate, we will take appropriate steps to correct the information.
Personal information is no longer needed by Everything TEFL Ltd but needed by you in connection with a legal claim
- In most circumstances, we will securely delete or dispose of personal information when we no longer need it for our legitimate business purposes. Our approach to retention is outlined in our corporate retention schedules.
- However, if the personal information we no longer need would assist you in establishing, exercising or defending a legal claim, you can require us to keep the information for as long as necessary. We may ask you to provide an explanation and any available supporting evidence that a legal claim is ongoing or contemplated.
Right to erasure of personal data (“the right to be forgotten”)
In the following circumstances, you have the right to require that Everything TEFL Ltd securely deletes or destroys your personal information:
- If the personal information we hold about you is no longer necessary for the purposes for which we originally collected it.
- The processing is based on consent – if you have previously given your consent to Everything TEFL Ltd collecting and processing your personal information, and you notify us that you withdraw your consent. Please note: withdrawing your consent does not mean the processing of your personal data which occurred before the withdrawal was unlawful.
- We are processing your personal information for direct marketing purposes, and you want us to stop.
- If you think Everything TEFL Ltd has processed your personal information unlawfully.
If you think any of the above situations apply, we may ask you for an explanation and further information to verify this.
Right to object to processing
You have the right to object to the Everything TEFL Ltd processing your personal data in the following circumstances:
Personal information used for direct marketing
If we are using your personal information to send you direct marketing, you have the right to object at any time. If you exercise this right, we will stop processing your personal information for direct marketing purposes. However, we may keep your information on a “suppression list” to ensure your information is not added to any marketing lists at some point in the future.
Automated decision making and profiling
- ‘Profiling’ is the automated use of personal data held on a computer to analyse or predict things that have a legal effect, or other similarly significant effects, on the individual. Examples would include economic situation, health, personal preferences or interests and location. You have the right not to be subject to a solely automated decision (that is, a decision made electronically, with no human intervention), and this may include profiling (although there is no general right to object to profiling). If you are concerned the Everything TEFL Ltd has made a solely automated decision about you, you can object.
- Please note, Everything TEFL Ltd is allowed to carry out automated decisions with no human intervention where you have given your explicit consent to this processing (although you have the right to withdraw your consent).
- We are also permitted to make automated decisions with no human intervention in the following circumstances:
- The automated decision is necessary to enter into, or perform a contract, or complete a contract involving you and the Everything TEFL Ltd.
- The automated decision is allowed under a law passed at the European Union level, or at the level of the European Union or EEA member state level (i.e., is allowed under national law). The law will provide safeguards to protect your rights and freedoms.
However, you still have a general right to object in both of the above circumstances, providing reasons why you think the processing is having a negative effect on you. If you do object, we will carefully consider your reasons, and decide whether to review the decision-making process in your specific case.
Right to data portability
- If you have provided your information to Everything TEFL Ltd, you have the right to request and receive a copy of that information in a structured, commonly used and machine-readable format.
- You also have the right to ask us to send the information we hold about you to another organisation.
- There are some situations in which the right to data portability does not apply. For further information, please contact us.
Exercising your rights concerning the processing of your personal information
If you wish to exercise any of the above rights concerning the way in which we process your personal information, please contact:
Risk Management Team
Everything TEFL Ltd
28 – 32 Pembroke Street,
Republic of Ireland
Telephone: +353 (1) 554 6227
Your right to complain to a national data protection regulator (data protection supervisory authority)
- If you think we have processed your personal information unfairly or unlawfully, or we have not complied with your rights under GDPR, you have the right to complain to a national data protection regulator.
- Complaints about how we process your personal information can be considered by the data protection regulator.