Business English – Head of Training and Development (Taipei, Taiwan)

Roles and Responsibilities

• Manage a team of 20• trainers


• Oversee training performance and implement effective adjustments to ensure client expectations are met or exceeded


• Identify opportunities for professional development and implement development initiatives as needed


• Identify any gaps in the training team’s support resources – materials, approaches, etc. – and work with the team to develop appropriate solutions


• Manage the training team’s loading and job satisfaction levels, and identify opportunities to make improvements


• Manage staffing and recruitment needs to ensure capacity and quality keeps pace with the needs of the business


• Conduct new trainer onboarding and orientation


• Revise existing operational procedures, and develop new ones where needed that add value to the business


• Manage all aspects of workshop delivery, including materials’ development

Oversee our in-house testing and course development service

• Act as a direct report for the Chief Examiner and Course Developer function


• Support the setup of new courses as needed


• Schedule and assign trainers in line with client requirements

Support Client Management colleagues

• Provide support as needed to customize bid proposals for new programs


• Ensure the accuracy and timely submission of training plans


• Manage the punctual submission of quality post-training reports and other customized reports requested by our clients


• Attend client meetings with Business Development colleagues, to provide expertise on course design and delivery