Faven Worku

 Utilized the ESP staff scheduling application to manage and optimize personnel schedules, ensuring compliance with AHS policies and collective agreements.
 Effectively filled immediate shifts and pre-booked staff in vacant shifts caused by staff vacations, leaves of absence, and illnesses, enhancing operational efficiency.
Anticipated staffing needs and proactively informed management of shifts requiring attention, contributing to an improved hospital experience for patients and staff.Entered payroll and timekeeping data accurately, provided detailed scheduling reports, and compiled statistical information to support organizational objectives. Developed and maintained trusted relationships with clients, and staff members ensuring effective communication and a patient-focused approach to scheduling. Assisted in the training and orientation of new staff, fostering a collaborative work environment.

Handled all customer transactions, including Bill payments, Loan payments, Credit card payments, Deposits, Transfers, Withdrawals and Money orders. Booked appointments, coordinated staff meeting times and directed clients. Took inbound calls and made outbound call. Closing/ opening procedures and reporting. Coordinated with various departments within and outside the bank to ensure optimal customer service.

Supporting the store manager by conducting daily operations, managing staff and staff schedules, ensuring excellent customer service, maintaining inventory levels, and achieving sales goals.
Supervise and train sales associates, assigning tasks and monitoring performance. Create employee schedules and manage time off requests. Resolve customer complaints and issues promptly. Oversee daily store operations including opening and closing procedures. Manage inventory levels, stock rotation, and new merchandise. Monitor sales performance and identify areas for improvement. Maintain visual merchandising standards on the sales floor. Change and implement promotional displays and signage. Manage cash handling procedures.

I have been volunteering at the boys and girls club in Edmonton, AB since 2018. Becoming a mentor is something that brings so much fulfillment in my life and what has ultimately led me to take this journey. During my time with my mentees I take them to different activities, help with homework and support them through their challenges and goals. Working with many different mentees from various backgrounds has allowed me the opportunity to connect with children,youth and adults from all walks of life.