Kathleen Jones

An internationally recognized qualification equivalent to a foundation degree. Gained in-depth knowledge of English language instruction, lesson planning, classroom management, and assessment strategies. Developed practical skills for teaching English to non-native speakers across diverse age groups and cultural backgrounds, with a strong focus on communicative and learner-centered teaching methods.

Earned a Bachelor of Social Work (BSW) degree with a focus on human behavior, social welfare policy, ethics, and evidence-based practice. Completed coursework and field practicum in areas such as child welfare, mental health, and community resources. Developed strong skills in case management, advocacy, crisis intervention, and culturally competent service delivery.

Completed a comprehensive Associate of Arts and Science degree program, providing a strong foundation in general education with coursework in the humanities, social sciences, mathematics, and natural sciences. Developed critical thinking, communication, and analytical skills applicable across a range of professional fields. Prepared for continued education or entry-level roles in various sectors requiring interdisciplinary knowledge and problem-solving abilities.

Responsible for evaluating residential and community-based programs serving youth across the state, including Qualified Residential Treatment Programs and Therapeutic Foster Care. Leads statewide quality improvement initiatives to enhance outcomes for children and families. Conducts comprehensive reviews of service providers, including analysis of data, policy compliance, and stakeholder interviews. Prepares detailed reports and conducts follow-up evaluations to ensure contractual and regulatory compliance. Performs second-level federal quality assurance reviews to support continuous system improvement.

Supervised a team of Foster Care and Adoption Specialists, ensuring child safety and compliance with state policies. Led staff meetings, conducted background checks, and reviewed home assessments and court reports for accuracy and thoroughness. Monitored performance metrics, addressed deficiencies, and implemented corrective actions. Fostered a positive, results-driven team culture through coaching, field observations, and performance evaluations. Provided after-hours on-call support for emergency placements and ensured consistent application of child welfare standards.

Acted as team lead in the supervisor's absence, providing training and guidance to new staff on case management and policy application. Managed complex caseloads involving child abuse and neglect investigations, coordinated with law enforcement and legal entities, and prepared court documentation and expert testimony. Reviewed peer documentation for quality and accuracy, and provided ongoing support services to children and families through referrals and collaboration with community partners.

Recruited, trained, and licensed Therapeutic Foster Parents for children with high behavioral and emotional needs. Conducted comprehensive home studies and ensured compliance with state policies and licensing requirements. Led Pre-Service training programs for prospective foster parents and facilitated annual recertifications. Provided training for new staff and maintained adherence to all regulatory guidelines throughout the licensing process.