Sheila Natingue

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  • Johannesburg, South Africa
  • April 2, 2025
E-mail
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Phone Number
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Do you have a TEFL Certificate?
Yes - Level 3 TTA
Who did you get TEFL qualified with?
The TEFL Academy
Do you have a Degree?
No
How many years Teaching Experience do you have?
0-6 months
Your resume

Education

BA Information Science @ UNISA
Feb 2023 — Current

Information Science programs focus on developing skills in information management, organization, retrieval, and utilization, preparing students for careers in libraries, information centers, and other information-related fields.

Experience

Owner and cook @ Plus Life Healthy food
Aug 2020 — Apr 2022

Funded, managed, and operated the healthy food outlet.

Developed and prepared healthy, nutritious meals for customers.

Managed client communications, building strong customer relationships.

Oversaw all aspects of the business, including staffing and inventory.

Handled food delivery logistics and ensured timely service.

Promoted the business through marketing and customer engagement.

Ensured high-quality standards for food preparation and customer satisfaction.

Managed financials, including budgeting and expense tracking.

Aministrator and customer care representative @ Artwork Holdings
Jan 2014 — May 2025

Respond to customer inquiries via phone, email, or chat.

Provide product or service information and troubleshoot issues.

Handle customer complaints and resolve problems efficiently.

Process orders, returns, and exchanges.

Maintain customer records and update account information.

Ensure customer satisfaction and build positive relationships.

Escalate complex issues to higher-level support if needed.

Follow up with customers to ensure issue resolution and satisfaction.

Oversee daily office operations and ensure smooth workflow.

Manage schedules, meetings, and appointments for staff or executives.

Maintain and organize office files, documents, and records.

Handle correspondence, emails, and phone calls.

Prepare reports, presentations, and other administrative documents.

Coordinate and support various departments or teams.

Ensure compliance with company policies and procedures.

Assist with payroll, budgeting, and resource allocation.

Manage office supplies and equipment inventory.

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Accreditation & Quality Assurance

The TEFL Academy was the world’s first TEFL course provider to receive official recognition from government regulated awarding bodies in both the USA and UK. This means when you graduate you’ll hold a globally recognised Level 3 (120hr) Certificate or Level 5 (168hr) Diploma, meaning you can find work anywhere and apply for jobs immediately.

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