Mike Hodgson

AlignedAround is a software and services company which partners with CEOs, their leadership teams and company boards to ensure they are aligned around their critical transformation initiatives and strategic investments to improve outcomes and to deliver the promised value.

Individual and family business established to provide management consulting, executive coaching and tutoring services.
Provided initiation and leadership support of a business transformation program for a mental health and wellbeing support organisation, establishing early governance and program management mechanisms to guide delivery of workstreams addressing community member access to information and services; Initiated centralised operations capability to develop strategy, streamline workflow and facilitate adoption of agile delivery methodologies for a team providing Brand & Marketing, Product & Service Development and Business Intelligence services within a mental health and wellbeing support organisation.

Sales, delivery, individual/team and practice management leadership responsibilities working primarily in the telecommunications and technology industry sectors; Grew a multi-year portfolio of business in a national telecommunications company transformation utilising a team of fifty consultants. Worked with Operations, Procurement and Supply Chain client directors and management; Leveraged digital capability working with cloud-based software provider to improve visibility and performance of business processes contributing to early client delivery in telecommunications and retail financial services.

TMT (Technology Media & Telecommunications) and B2C (Business-to-Consumer) Sector Lead for UK analytics and modelling team; Leading account development, proposal and engagement delivery for KPMG’s core TMT clients across finance, procurement, cost transformation, customer experience and IT; Senior People Management Lead with responsibility for driving people priorities for a team of 100 staff including performance management and talent development; UK TMT Advisory representative with responsibility for proposition and capability promotion to key clients and client targets; Lead representative in facilitating knowledge share across international member firms; Leader in capability area focussed on ‘Customer and Growth’ issues with a market focus on clients in telecommunications, utilities, pharmaceuticals and consumer markets. Developing value propositions in areas including customer-centric operating models, multi-channel operations and customer experience data and analytics.

Leader in sale and delivery of strategic engagements in Product Management and Product Development for a major communications business; KPMG quality and integration lead for parallel engagements providing strategy, operating model design, business case and deployment planning support for a broad Business Process Management programme; Conceptualised and delivered market studies and business case analyses for clients within the Australian telecommunications market taking account of expected developments resulting from the National Broadband Network to support investment decisions; Led a team in the analysis of IT within a business transformation programme for a leading Australian communications company highlighting operating efficiencies attainable from changes to the client’s delivery model; Led a market assessment which developed a model to highlight funds associated with business, government and consumer originated communications in Australia highlighting business model trends and delivery preferences including the increasing role of online channels; Led mobile device study for KPMG based on a workforce segmentation according to role, location and need which highlighted a potential to uplift productivity and increase employee engagement leading to a national roll-out; Assumed TMT Line of Business leadership role within national practice including strategy and business planning, operations, knowledge management, resourcing and people development; active participant in TMT Client Service Teams.

Recruited into a new Vice President role created in business re-structure designed by global head-office to provide greater client and revenue focus in delivery teams; Led and grew a team of people from 150 to 300 across 15 geographic locations; Achieved circa. 30% growth in revenues attributable to consulting and professional service delivery across portfolio managed; Set-up consulting capability through a team of 20 billing and customer care staff; Expanded Eastern European and Middle East facilities to support regional delivery utilising off-shore software specialists to work with teams in other geographies; Restructured operating model for delivery team to focus on clients through use of shared service centres for support functions.

Member of Global Communications strategy leadership team; Developed and executed strategic account plan leading to new business pipeline over £15million; Developed a 5 year strategic plan for the Communications Practice; Sold and delivered the initial mobilisation phase of a ‘triple play’ solution for a European utility.