Ayanda Themba

Filling of documents between processes.
Prepare all forms from hard copies to image representation.
Convert all forms contained in the boxes.
Capturer the prescribed information.
Ensure that ID/Passport number corresponds with all the documents captured.
Organised and updated document management systems to improve audit and reference
processes.
Practiced Data Intergrity to adhere to security policies and guidelines.
Gathered and reviewed information to gage accuracy and clarity.
Performed Quality Assurance to verify that personal information has been captured correctly.
Assisting irate clients with recapturing information that was previously incorrectly captured in their files.
Assist clients with document submissions and updating their personal details for record
purposes.
Apply customer services skills for assisting irate clients, face to face document submissions, face to face verifying and capturing information.
Call clients back to provide with feedback follow up and/or requesting outstanding documents needed for their files to finalize capturing.