Thembelani Anele Gansa

Economics, Debate and Concepts, Environmental and Development analyst, Socio-economic and Marketing, Social and Environment Impact, Development Planning, Programme’s office, Corporate responsibility, Social Sector, Gender and Development and Community Development

theory of African Music and Drama Performance, Broadcasting, Presenter, Screenplay, Director, Media, Musical Theatre and News Anchor.

Teaching, implementing new Covid-19 Strategies to make curriculum bind with restriction, Lecture Assistant and Administration.

Administration, Financial Clerk, Marketing, Spoke-person .preparing, organising and storing information in paper and digital form .Dealing with queries on the phone and by email. Greeting visitors at reception. Managing diaries, scheduling meetings and booking rooms. Arranging travel and accommodation. Arranging post and deliveries. Taking minutes at meetings. Typing up letters and reports. Updating computer records using a database. Printing and photocopying .Ordering office supplies. Maintaining office systems. Liaising with suppliers and contractors. Liaising with staff in other departments, e.g. finance, HR. Working in an office

Generate sales leads. Identify and assess customers’ needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service, team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents, Follow communication procedures, guidelines and policies, Take the extra mile to engage customers