Sandra Touschner

• Develop tools, train and continually evaluate and update clinical staff on the effective use of applications
• Collaborate with clinical and ITS professionals in supporting the clinical information systems
• Create, enhance, modify, deliver and promote educational materials, including classroom delivery and creative
and engaging e-learning modules along with other reference materials
• Manage the Electronic Medical Record onboarding process of new employees, casuals, locums, community physicians and
administrators

• Trained hundreds of super users and ends users at dozens of client sites in US and Bermuda
• Topics trained included pharmacy, general lab, pathology, anatomic pathology, blood bank, inpatient nursing, behavioral health nursing, nurse auxiliary, surgery provider, radiology nurse, radiology tech, and others
• Created training videos on numerous topics across various disciplines for usage after go-live
• Consistently received high training evaluation scores and positive comments from end users

• Trained U.S. Coast Guard providers and corpsmen virtually and onsite during implementation of MHS GENESIS project electronic medical record
• Provided MHS GENESIS training to Super Users at USMEPCOM HQ in Chicago
• Trained VA staff virtually and onsite during post-go live stage of VA EHRM project
• VA Certified in Geriatrics and Registration/Scheduling/Health Information Management/Veterans Benefits Administration curriculums
• Exhibited proficiency with numerous Cerner applications including Millennium PowerChart, RevCycle, PathNet, FirstNet, SAAnesthesia, Bridge Medical and AppBar for Pharmacy and Radiology
• Consistently received high training evaluation scores and positive comments from end users

• Guided developers in the creation of health information desktop and mobile applications
• Created and implemented project management structure and documentation for staff
• Provided technical analysis of requirements necessary for the protection of all information processed, stored or transmitted while preparing for Service Organization Control (SOC) 2 Type 1 audit
• Used knowledge of emerging information security standards and trends to create relevant monthly employee security awareness training and security policies

• Increased PHR connected patients by 152% and total logins by 191% in three year
• Led implementation of online sign up via computer and mobile using Experian identify verification resulting in more than 60,000 plus new PHR members
• Spearheaded release of 175+ office visit notes resulting in more than 3 million notes visible to patients
• Compiled PHR monthly statistical analysis using PowerBI application
• Implemented Level 2 PHR customer telephone support line to address patient concerns
• Authored dozens of employee and patient facing educational materials
• Responsible for PHR marketing plans including Intranet, Internet and social media content

• Conducted IT Manager Orientation for new managers throughout the system focusing on business and other information technology applications
• Demonstrated competence in a variety of IT concepts during hospital integrations
• Administered the Skillsoft on-line learning system for over 600 IT employees which includes all aspects of user management and support as well as marketing and communications
• Authored and edited professional manuals and job aids for IT systems
• Served as a resource and team member on relevant short-term projects such as PICIS, MOSAIQ, PHR, MDfit, and the SharePoint Digital Workplace

• Trained PointClickCare® software to hundreds of health care professionals at training sites across the country lasting one to two weeks in length in two separate phases
• Taught physician orders, eMar, progress notes, risk management, demographics/ADT, diagnosis, care plans, and immunizations among others
• Participated on week-long on-site go live support teams to implement software

• Executed numerous technology projects including implementation of CRM into department, upgrade of NEONI Healthcare Career Shadowing database, revisions to VolStats data project, and launch of new company website
• Implemented monthly department computer trainings for staff, contributing to increased efficiency of operations
• Led the annual NEONI Healthcare Career Shadowing program, resulting in 500 students learning about healthcare careers at 20 Northeast Ohio hospitals

• Resolved more than 6,000 patient complaints by collaborating with all levels of hospital personnel from over 80 departments including the CMO, CNO, physicians, nurses, risk management, law, radiology, environmental services, and admitting
• Utilized Eclipsys Sunrise Clinical Manager EMR to investigate complaint details
• Developed and presented monthly service excellence training sessions to 300 employees, impacting overall customer satisfaction
• Implemented MIDAS database module to track and trend patient complaints, resulting in more than 15,000 records and dozens of improvements to processes